If you have any queries, please feel to contact us and our friendly team will be happy to help. Alternatively, you can call us on 0115 850 7490 Monday to Friday 9.00am – 5.00pm.

We will endeavour to respond to all queries within 3 working days. If you wish to write to us instead, our address is: The Art File, Union Chambers, 11 Weekday Cross, Nottingham, NG1 2GB

All information regarding orders, shipping and returns can be found on their respective pages. If you cannot find the answer to your question, please contact us and our team can help.

At The Art File we are committed to your privacy. All personal information obtained through this website is kept secure in accordance with the Data Protection Act 1998. The personal information requested from you at the checkout is considered the minimum required to process your order efficiently.

On occasion we would like to inform you of new products arriving or special promotions that we have on the website. We will never pass your details on for any purpose. If you would prefer not to receive emails from us, please unsubscribe using the button at the bottom of the email.

The Art File has access to your information. For the purpose of the Data Protection Act 1998, The Art File is the data controller and The Art File's address is available at the top of this page. The Art File owns the data that it collects on the site.

The Art File also uses contractors to service the site or to fulfil orders from customers. Where these contractors require access to personal information, The Art File tries to seek assurances that they comply with the DPA and that your information will be kept confidential. They will not use your information except to fulfil their obligations to The Art File, and will not use it except in line with this privacy notice.

The Art File may have to disclose information about customers to The Art File advisers to obtain professional advice.The Art File will not disclose your information to anyone else.

The data that The Art File collects from you is stored within the UK.

Information that is processed about you may include:

• Information that you provide by filling in forms on this website. This includes information provided at the time of registering with The Art File, ordering products, posting material or requesting information or further services.
• The Art File may also ask you for information when you enter a competition or promotion sponsored by The Art File and if you report a problem with the website.
• If you contact The Art File, they may keep a record of that correspondence.
• Details of your visits to the website including traffic data, location data, weblogs and other communication data.

The Art File may collect information about your computer, including your IP address, operating system and browser type. The Art File uses this for website administration. This is statistical data about The Art File users' browsing actions and patterns, and does not identify you.

The Art File uses cookies to identify your computer when you are on the website. A cookie is a file sent by the website to your computer, and used by the website to identify you, to improve the Website and to deliver a personalised service.

You may configure your browser to refuse or restrict the use of cookies. For example, in Internet Explorer, go to Tools > Internet Options. If you refuse or restrict the use of cookies, you may be unable to access certain parts of the website and may not be able to purchase goods.

The Art File uses data about you in the following ways:

• To provide you with access to parts of the website;
• To allow you to purchase goods on the website;
• To allow you to supply the products or services you have requested;
• To collect payment from you;
• To contact you about your orders and requests;
• To use and analyse the information The Art File collects so that The Art File can administer, support, improve and develop The Art File services;
• To tell you about important changes or developments to the website;
• To tell you about other products and services which The Art File offers which may be of interest to you.
• The Art File only does this if you have agreed to receive this type of information;

All data you provide to The Art File is stored on The Art File secure servers. Any payment transactions will be encrypted. Once The Art File has received data from you, The Art File uses certain procedures and security features to try to prevent unauthorised access.

Where you have a password, you are responsible for keeping the password confidential. Do not share the password with anyone.

Sending information on the internet is not completely secure. Although The Art File does its best to protect your personal data, The Art File cannot guarantee the security of the data transmitted to the Website. Any transmission is at your own risk. Unless The Art File has been negligent The Art File is not liable for any loss arising from a breach of security.

You can choose to receive promotional and marketing emails from The Art File. You can do this by choosing to opt in to the newsletter on either forms on the web site. You can choose not to receive these emails later by choosing to unsubscribe from any received newsletters.

This site contains links to other sites. The Art File is not responsible for the privacy practices or the content of such websites.

The Art File occasionally changes their privacy policy. You should therefore check the privacy policy if you would like to be informed about the changes.